sophosCOM- Call Center


sophosCOM Call Center, import dari China, Diproduksi oleh Pabrik Besar di China dengan Tim Riset Professional China. Barang pabrikan, bukan rakitan,

segera beli di Sophos technology

More details


Add to wishlist

More info


- ACD (Automatic Call Distribution)

- CTI (Computer Telephony Integration) : - Saat incoming call masuk, akan muncul customer profile pop up alert

- Dialing Customer Service / Help desk Order taking Complaint Handling LAYANAN OUTBOUND

- Saat menelepon 0812XXX ( Simpati ), Smart IP PABX ini akan memilih kartu / SIM Card Simpati untuk menelepon keluar, hemat biaya telepon 70% atau lebih. Menghemat uang ratusan juta rupiah jika Call Center besar menngaplikasikan alat ini


• Form factor rackmount 1U • Dimension 249 x 437 x 43 mm • Internal recording storage up to 8.000 hours • Network interface dual gigabit ethernet (GbE) • Support analog line FXO / FXS up to 16 ports • Built-in 1 channels software FAX server • 200 online phones • 50 concurrent calls IP PBX system Features • Support SIP and H323 simultaneously • Support SIP TCP, UDP and TLS • Support Secure RTP (SRTP) • Support voice codec transcoding • Support voice and video codec passtrough • Multiple voice codec G711u, G711a, GSM, iLBC • Multiple video codec H264 and H263 • In-band / RFC2833 / SIP-INFO DTMF translation • Multiple trunks • Unlimited DID trunks to extensions • Support gateway trunk mode per trunk • Support options keepalive • NAT session keepalive • Caller ID detection • Trunk hunting and failover • Support call hold and call waiting • Support phone multi conference • Voice calling and audio conference room • Video calling and video 3 - way conference • Support blind and attended transfer • In-call call transfer • Call forward unconditional, unavailable, busy • Per calling number forward and rejection • Blacklist of number patterns • Call park and retrieve • Remote extension registration via internet • Direct line to extension (DID to extension) • Direct line by called number (DID by number) • Echo cancellation • Flexible numbering plans • Flexible dialing plans • Application Programmable Interface (API) • Call privilege grouping • Configurable music on hold • Multiple channels FAX server • Support T.38 FAX • Support T.30 FAX passthrough • Fax forwarding to email • Complete voicemail system • Hot forward • Hot Desking • Seamless integration with legacy PBX • Call timer by extension • LCR (Least Cost Routing • LCD (Least Cost Dialing) • Billing system and CDR reports • Voice recording and call monitor Interactive voice response • Multilayer IVR • Work time / holiday setting for different IVR • Configurable greeting prompts • Music on ringing extensions • Forward to voice mail on no-answer • Hot key to operator Billing administration Management and reporting • Customers balance management • Voucher management • Multi-currencies support • Reporting statistics • Monthly and daily reporting • Earnings calculation and markup / margin on report • Monthly traffic reports (pie chart) • Daily load • Compare call-load with previous days • Export report to PDF and CSV Rate engine • Least cost routing • Least cost dialing management • Prepaid and postpaid system • Flat billing system • Progressive billing system • Expiry of rates • Import rate cards • Rate-card simulator • Trunk / provider management • Failover trunks • Batch update for rates • Calling packages management Server administration System management • Web based configuration with session control • User and administrator configuration mode • Reboot and shutdown from web based • CLI (Command Line Interface) for configuration • System event syslog Network management • DHCP service server • DHCP client • Static IP configuration • Virtual Ethernet • Virtual Private Network (VPN) • VLAN configuration • Static routing configuration • NTP service Untuk Spec dalam PDF, hubungi kami

19 other products in the same category: