sophosCOM- Call Center

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sophosCOM Call Center, import dari China, Diproduksi oleh Pabrik Besar di China dengan Tim Riset Professional China. Barang pabrikan, bukan rakitan,

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LAYANAN INBOUND CALL :

- ACD (Automatic Call Distribution)

- CTI (Computer Telephony Integration) : - Saat incoming call masuk, akan muncul customer profile pop up alert

- Dialing Customer Service / Help desk Order taking Complaint Handling LAYANAN OUTBOUND

- Saat menelepon 0812XXX ( Simpati ), Smart IP PABX ini akan memilih kartu / SIM Card Simpati untuk menelepon keluar, hemat biaya telepon 70% atau lebih. Menghemat uang ratusan juta rupiah jika Call Center besar menngaplikasikan alat ini

FEATURES :

• Form factor rackmount 1U • Dimension 249 x 437 x 43 mm • Internal recording storage up to 8.000 hours • Network interface dual gigabit ethernet (GbE) • Support analog line FXO / FXS up to 16 ports • Built-in 1 channels software FAX server • 200 online phones • 50 concurrent calls IP PBX system Features • Support SIP and H323 simultaneously • Support SIP TCP, UDP and TLS • Support Secure RTP (SRTP) • Support voice codec transcoding • Support voice and video codec passtrough • Multiple voice codec G711u, G711a, GSM, iLBC • Multiple video codec H264 and H263 • In-band / RFC2833 / SIP-INFO DTMF translation • Multiple trunks • Unlimited DID trunks to extensions • Support gateway trunk mode per trunk • Support options keepalive • NAT session keepalive • Caller ID detection • Trunk hunting and failover • Support call hold and call waiting • Support phone multi conference • Voice calling and audio conference room • Video calling and video 3 - way conference • Support blind and attended transfer • In-call call transfer • Call forward unconditional, unavailable, busy • Per calling number forward and rejection • Blacklist of number patterns • Call park and retrieve • Remote extension registration via internet • Direct line to extension (DID to extension) • Direct line by called number (DID by number) • Echo cancellation • Flexible numbering plans • Flexible dialing plans • Application Programmable Interface (API) • Call privilege grouping • Configurable music on hold • Multiple channels FAX server • Support T.38 FAX • Support T.30 FAX passthrough • Fax forwarding to email • Complete voicemail system • Hot forward • Hot Desking • Seamless integration with legacy PBX • Call timer by extension • LCR (Least Cost Routing • LCD (Least Cost Dialing) • Billing system and CDR reports • Voice recording and call monitor Interactive voice response • Multilayer IVR • Work time / holiday setting for different IVR • Configurable greeting prompts • Music on ringing extensions • Forward to voice mail on no-answer • Hot key to operator Billing administration Management and reporting • Customers balance management • Voucher management • Multi-currencies support • Reporting statistics • Monthly and daily reporting • Earnings calculation and markup / margin on report • Monthly traffic reports (pie chart) • Daily load • Compare call-load with previous days • Export report to PDF and CSV Rate engine • Least cost routing • Least cost dialing management • Prepaid and postpaid system • Flat billing system • Progressive billing system • Expiry of rates • Import rate cards • Rate-card simulator • Trunk / provider management • Failover trunks • Batch update for rates • Calling packages management Server administration System management • Web based configuration with session control • User and administrator configuration mode • Reboot and shutdown from web based • CLI (Command Line Interface) for configuration • System event syslog Network management • DHCP service server • DHCP client • Static IP configuration • Virtual Ethernet • Virtual Private Network (VPN) • VLAN configuration • Static routing configuration • NTP service Untuk Spec dalam PDF, hubungi kami

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